Support
We're here to help with Loam, your apps, and your account.
Contact us
For general questions, bugs, or help using Loam, email us at support@loamapps.com. We typically reply within a few business days.
For privacy requests or questions about your data, email privacy@loamapps.com.
FAQ
What is Loam?
Loam is a personal app platform on the web. Describe the tool you want, and Loam builds it for you. Keep your apps in one place at app.loamapps.com — in the browser or installed on your home screen — customize them over time, and share copies with friends and family.
How do I create an app?
Open Loam and tap Create (or Create New App on an empty home screen), then describe what you want in plain language. Loam generates a working app you can open, use, and revise.
How does sharing work?
From an app on your home screen, open the app menu and choose Share to copy a link. Recipients open it on app.loamapps.com and can add a copy to their own Loam collection. Sharing gives them a copy of the app, not the live data in your original. If a shared app is a problem, recipients can Report it from the app menu.
I found a bug or have feedback
Email support@loamapps.com with what happened and what you expected. Screenshots help. If you were using Ask, you can also tap thumbs up or thumbs down on a reply.
How do I get started?
Create a free account at app.loamapps.com/signup. The free plan includes a starting bundle of app builds and revisions — no payment details needed. Loam Plus and Loam Pro are optional upgrades for higher limits.
Do I need to install anything?
No. Loam runs in any modern browser at app.loamapps.com. You can also add it to your phone's home screen (Loam will offer to show you how), which gives you a full-screen app that opens in one tap.
Delete your account or data
You can remove your information directly in Loam or by contacting us.
Delete a single app
On the home screen, open the app's menu (press and hold, or right-click) and choose Delete. This removes that app from your collection and deletes photos stored for it.
Delete your entire account
In Loam, open the menu, choose Account, scroll down, and tap Delete account. If your account has a password, you'll be asked to enter it to confirm. This permanently deletes your account, all apps you created, saved app data, photos, and related content, and cancels any Loam Plus or Loam Pro subscription billed through Stripe.
Accounts that sign in only with Google cannot yet complete deletion in the app. Email privacy@loamapps.com from the address on your account and ask us to delete it. We'll confirm it's you, cancel any subscription, and delete the account.
If you can't sign in at all, email privacy@loamapps.com from the address on your account. We may need to verify your identity before processing the request.
Subscription help
Loam Plus and Loam Pro are optional paid subscriptions for higher usage limits. Purchases are processed by Stripe.
View or change your plan
In Loam, open the menu and choose Your Plan to see your current tier, usage, and upgrade options.
Manage billing or cancel
In Loam: Your Plan → Manage subscription opens the Stripe customer portal, where you can update your payment method, view invoices, or cancel. Cancelled subscriptions stay active until the end of the current billing period.
Subscriptions renew automatically unless you cancel before the renewal date. Refunds and payment disputes are handled by Stripe under their policies, and by Loam where applicable law requires.
Questions about billing we can't resolve in the app? Email support@loamapps.com with the email on your Loam account.